Refund policy

Digital downloads

Products in our Digital Downloads collection are digital files, not physical goods. Physical-return packaging requirements, return shipping charges and restocking fees do not apply to digital purchases.

Please read the included designs, file formats, sizes and printing requirements before purchasing. Download links are delivered automatically after successful payment, so cancellation may no longer be possible once delivery has occurred.

If you receive the wrong files, a damaged or unreadable file, a duplicate charge, or cannot access your purchase, email rfelthoven@me.com with your order number and a description of the problem. We will help restore access or provide corrected files. If we cannot resolve a problem with the supplied download, we will provide an appropriate refund. Refunds are issued to the original payment method; processing time depends on your payment provider.

For a change-of-mind request, contact us promptly. We review requests individually, including whether the files have been accessed. Nothing in this policy limits remedies or consumer rights provided by applicable law.

Previous physical-product purchases

The existing physical-return policy below continues to apply to any prior physical-product purchase. Physical products are not currently offered through our online store. No new supplier-return fee or shipping commitment is introduced by this digital section.

Returns

You have 30 days from delivery to request a return. Items must be unused, in their original packaging and in resalable condition.

How to start a return

Email us at rfelthoven@me.com with your order number and the item you want to return. Orders ship directly from the brands we work with, so we take each request to the brand that shipped your item. We confirm the outcome with you before you send anything back, including where to send it and what it will cost you.

Return shipping and fees

Return shipping costs and any restocking fee are set by the brand that shipped your item, and they differ from brand to brand. We confirm both to you in writing before you return anything, and you are never charged a fee we have not told you about first. Original shipping charges are not refunded.

Refunds

Once the brand receives and inspects the returned item, your refund is issued to the original payment method. Your bank or card issuer may take a few additional days to post it.

Cancellations

Email us as soon as possible after ordering. We pass every cancellation request to the brand and ask them to stop the shipment. If it has already left the brand, we handle it as a return instead.

Damaged, faulty or incorrect items

Email us within 14 days of delivery with your order number and a photo. We will arrange a replacement or a refund with the brand and confirm how the item should be returned, if it needs to come back at all.

Items we cannot accept back

We cannot accept returns of items that have been used, opened past the point of resale, or damaged after delivery.